Social Media Policy
We are always striving to improve and appreciate realistic, constructive criticism. We have a procedure for complaints which includes ringing the Practice Manager Debi on 9389 9099.
Please note there is a great concern in the medical community regarding fake, good/bad reviews, and libellous comments on social media. Recently a doctor was awarded $480,000.00 for such comments. Whilst we have never experienced this ourselves, we value our reputation strongly with over 20 years of real experience in the cosmetic industry and offer some services few other clinics offer. For example, we have some of the most experienced practitioners in Australia plus an after-hours urgent assistance number. We also offer a complimentary second consultation, so you are fully aware of the risks.
We have the most caring and attentive staff members who are there to assist you. Remember consent forms must be clearly read and understood prior to treatments as you must be aware some sequelae such as swelling are normal, and complications although infrequent in our clinic can occur and our experience is the key to resolving these.
We do greatly appreciate your positive reviews and comments and hope you respect our request to address any complaints to our practice manager. Please note this is a condition of treatment and any incorrect or libellous comments made will incur legal action. Patients or practitioners using our site to promote friends or other practices will also be directed to the Medical Board and our Legal department. We ask others to note this unprofessional behaviour and not reward these people. All comments should be respectful to others and the use of vulgar language will be reported to Facebook – this is a condition of participation.
I have read and understood the above and agree to follow this policy and pay all Absolute Cosmetic Medicines costs in legal fees if I breach this policy.
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect against the misuse of your information.
- How you can correct any inaccuracies in the information we hold about you.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site.
We may collect, store and use the following kinds of personal information:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services and your name, shipping address, email address and credit card details;
- information that you provide to us for the purpose of registering with us;
- information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters or participating in surveys or contests; and
- any other information that you choose to send to us.
We will use your information to respond to you, regarding the reason you contacted us. We may share your information with another third party outside of our organization, if necessary to fulfil your request (e.g. to ship an order) or to facilitate our organization in managing our website.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, or new products or services.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time (other than as required for the operation of our business, e.g. regarding payment of an account). You can do the following at any time by contacting us via the email address or phone number on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Ask us to delete any data we have about you.
- Express any concern you have about our use of your data.
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall-protected) servers.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We may accept orders via our website for goods and services we supply and if we do we request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
We do not honour the Do Not Track (DNT) web browser privacy preference at this time.
We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We may partner with another party to provide specific services. We will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use identifiable information except for the purpose of providing these services.
In addition, we may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any ongoing or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
We are not likely to directly disclose personal information about you to any overseas recipients. We may however use a cloud service provider located overseas for our CRM and which will store patient and prospective patient names, email addresses and other contact details. These details are only accessible by us and are not disclosed to any third parties. Further, we will take reasonable steps to ensure that the provider complies with Australian privacy laws and the Privacy Act 1988 (Cth).
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Policy Last Updated: January 1, 2022